AutoChat refund policy for WhatsApp automation customers
This page explains how refund and billing questions are reviewed for AutoChat subscriptions, onboarding work, WhatsApp automation setup, and support-related billing concerns.
Subscription billing
AutoChat subscriptions cover access to the platform, inbox, automation modules, support, and plan limits selected during signup or onboarding.
Setup and onboarding work
Implementation, onboarding, template setup, integration, and custom workflow work may be reviewed separately because service work starts before or during setup.
Review before cancellation
If a workflow is not performing as expected, contact support first so the team can check setup, routing, template usage, or billing fit.
Send clear billing details so the team can review quickly
Refund eligibility depends on the plan, billing timing, onboarding status, service work already performed, and any technical issue that prevented normal use. The support team reviews each request against those details.
Let support check setup, access, and workflow issues first
Many billing concerns come from setup gaps, account access issues, template status, routing rules, or unclear plan fit. AutoChat support can often fix the workflow or recommend a better plan before cancellation becomes necessary.
For custom onboarding, integrations, templates, or campaign work, the team may need to separate platform subscription access from service work already delivered.