WhatsApp Auto-Reply Templates: 25 Ready-to-Use Messages for Every Business
Copy-paste these 25 WhatsApp auto-reply templates for welcome messages, out-of-hours replies, order confirmations, appointment booking, and more. Tested across Indian businesses with high response rates.
AutoChat Team
Why Auto-Reply Templates Matter
The first 5 minutes after a customer sends a WhatsApp message determine whether they stay engaged or move to a competitor. Fast acknowledgement usually protects buyer intent better than a delayed reply; measure the conversion difference inside your own sales process.
Auto-reply templates ensure every customer gets an instant acknowledgment, even when your team is busy or offline.
Welcome Messages (First Contact)
Template 1: General Welcome
"Hi {{name}}! Welcome to [Business Name]. How can we help you today? Reply with a number: 1. Product inquiry 2. Place an order 3. Track existing order 4. Talk to our team"
Template 2: E-commerce Welcome
"Hello {{name}}! Thanks for messaging [Store Name]. Browse our catalog here: [catalog link]. Or tell us what you're looking for, and we'll find it for you."
Template 3: Service Business Welcome
"Hi {{name}}, thanks for contacting [Business Name]! Would you like to: 1. Book an appointment 2. Get a quote 3. Ask a question — Our team typically responds within 10 minutes during business hours."
Template 4: Lead Capture Welcome
"Welcome to [Business Name], {{name}}! To help you better, could you share: what you're looking for, your budget range, and your preferred timeline. We'll get back with personalized options."
Out-of-Hours Replies
Template 5: After Hours (Standard)
"Thanks for your message, {{name}}. Our business hours are [hours]. We've received your message and will respond first thing when we're back. If urgent, please call [emergency number]."
Template 6: After Hours (E-commerce)
"Hi {{name}}! We're currently offline but your message is saved. Our team will reply by [time]. Meanwhile: Track your order: [link] | Browse products: [catalog link]"
Template 7: Holiday Closure
"Happy [Festival Name]! Our office is closed from [date] to [date]. We'll respond to all messages on [return date]. For urgent orders, visit our website: [link]."
Order & Purchase Related
Template 8: Order Confirmation
"Order confirmed! Order #{{order_id}} — Items: {{items}} — Total: ₹{{amount}} — Expected delivery: {{delivery_date}}. You'll receive tracking details once shipped. Reply 'STATUS' anytime to check."
Template 9: Payment Received
"Payment received! ₹{{amount}} for Order #{{order_id}}. Your order is being processed and you'll get a shipping update within {{timeline}}."
Template 10: Shipping Update
"Your order #{{order_id}} has been shipped! Courier: {{courier_name}} | Tracking: {{tracking_id}} | Track here: {{tracking_link}} | Expected delivery: {{date}}"
Template 11: Delivery Confirmation
"Hi {{name}}, your order #{{order_id}} has been delivered! If everything looks good, we'd appreciate a quick review: [review link]. Any issues? Just reply here."
Appointment & Booking
Template 12: Booking Confirmation
"Appointment confirmed! Date: {{date}} | Time: {{time}} | Location: {{location}} | With: {{provider_name}}. Please arrive 10 minutes early. Reply 'CANCEL' to cancel or 'CHANGE' to reschedule."
Template 13: Appointment Reminder (48 hours)
"Reminder: Your appointment with {{provider}} is on {{date}} at {{time}}. Reply: CONFIRM, CANCEL, or CHANGE."
Template 14: Appointment Reminder (2 hours)
"Hi {{name}}, your appointment is in 2 hours at {{time}}. Address: {{address}}. See you soon!"
FAQ & Information Responses
Template 15: Pricing Inquiry
"Thanks for asking about pricing, {{name}}! [Product 1]: ₹{{price1}} | [Product 2]: ₹{{price2}} | [Product 3]: ₹{{price3}}. For a detailed quote, reply with your specific requirements."
Template 16: Store Location/Hours
"Here are our details: Address: {{address}} | Hours: {{hours}} | Phone: {{phone}} | Google Maps: {{maps_link}}. We're located near [landmark]."
Template 17: Return/Exchange Policy
"Our return policy: Returns accepted within {{days}} days, item must be unused with original packaging. To start a return: share your order number, reason, and a photo of the item. We'll process within 24 hours."
Payment Reminders
Template 18: Payment Due
"Hi {{name}}, reminder that your payment of ₹{{amount}} for {{service}} is due on {{date}}. Pay via UPI: {{upi_id}} or payment link: {{link}}. Reply 'PAID' once done."
Template 19: Overdue Payment
"Hi {{name}}, your payment of ₹{{amount}} was due on {{date}}. Please complete payment to avoid service interruption. Payment link: {{link}}. Questions? Reply here."
Feedback & Reviews
Template 20: Post-Purchase Feedback
"Hi {{name}}! You purchased {{product}} recently. Rate your experience: 1. Excellent 2. Good 3. Average 4. Needs improvement — Your feedback helps us improve."
Template 21: Review Request
"Hi {{name}}, glad you had a good experience! Would you mind leaving a 30-second review? [review_link] — Thank you!"
Seasonal & Promotional
Template 22: Sale Announcement
"{{name}}, our {{sale_name}} is LIVE! Up to {{discount}}% off on {{categories}}. Valid: {{start_date}} to {{end_date}}. Shop now: {{link}}. Reply 'DEALS' to see top picks."
Template 23: New Product Launch
"{{name}}, introducing {{product_name}} — {{description}}. Starting at ₹{{price}}. Early bird offer: {{offer_details}} valid till {{date}}. Reply 'ORDER' to grab yours."
Escalation & Handoff
Template 24: Transferring to Agent
"Thanks for your patience, {{name}}. Connecting you with {{agent_name}} who will message you within {{timeframe}}. Reference: {{ticket_id}}."
Template 25: Issue Acknowledgment
"We're sorry about this, {{name}}. Your complaint regarding {{issue}} has been registered (Ticket #{{ticket_id}}). We'll investigate and respond within {{resolution_time}}."
Tips for Meta Template Approval
Common rejection reasons and how to avoid them:
- Vague content: Be specific. "We have an update" gets rejected. "Your order #{{order_id}} has shipped" gets approved.
- Missing opt-out: Include "Reply STOP to unsubscribe" on marketing templates.
- Wrong category: Marketing messages submitted as utility get rejected. Categorize honestly.
- Variable-heavy messages: Have enough static text for Meta to understand the purpose.
Approval typically takes 1-24 hours. Submit English templates first (faster approval), then add translations.
Personalization Variables
Variables like {{name}} and {{order_id}} get replaced with real customer data when sent. AutoChat pulls these from your connected systems. Personalized messages should be measured separately from generic broadcasts because relevance often changes reply quality.
Set up auto-replies with AutoChat — we'll customize these templates for your business and get them approved.